Our Volunteer Guide to the
Dominican Republic
For Group Leaders

Thank you for your efforts in leading your team of volunteers.  Your position is critical to your team having a successful experience with Outreach360; we sincerely appreciate your efforts! Below are some suggestions/requests we have:

Volunteer Guide/ Volunteer Questions
  • Please fully review each section of the Volunteer Guide. You can access each sections using the menu on the right side of this page. Please ask each member of your team to read them as well, and to share the guide with their family, who will likely have many questions. When they are well informed, it will reduce their concern/anxiety.

  • Thank you in advance for fielding those questions from volunteers and their families. Please contact us if you need any help answering questions from your participants or their families.

Pre-Trip Preparation
  • Trip Status: 

    • The people registered on your team and the donations received can all be seen on your team page. You can access that by clicking here and searching for your page using your official team name.

    • To see donations received for each volunteer, you can look at their individual fund-raising pages, or send us a request for an excel spreadsheet with that information at volunteer@outreach360.org.

  • Ground Transportation:

    • ​Thank you for taking care of your team's ground transportation to and from your local airport.

  • Flights:

    • ​Please read the Volunteer Guide's Travel Information section for more information to confirm information regarding the airport and arrival and departure times with the person arranging your flights. We’ve had more than one team mistakenly make their flight reservations into the wrong airport.  


  • Once your flights are purchased, please make sure to email us a copy of your itinerary at ​volunteer@outreach360.org at least 30 days prior to your trip's start date. Note: ground transportation for your team in-country is covered by your program donation, provided you all arrive and depart together during the specified times. There may be additional ground transportation charges if your team arrives or departs on separate flights or to/from the incorrect airport. If you plan/desire to arrive or depart on days other than Saturday, please let us know as soon as possible and before purchasing your tickets. We can then confirm the availability of sleeping space and transportation.

  • Funds:

    • ​Your team’s program donation is due in our office 30 days prior to your trip.  Please plan into the schedule whatever additional time is required for your school, church, or group to internally process the payment.

  • Fundraising:

    • ​We encourage you and your team to enthusiastically embrace the fundraising portion of this trip. Your team’s volunteer hours will make a big difference on this trip, as will the funds that they raise. Fundraising can also be a great team builder. We encourage you to set a high fundraising goal; funds raised beyond your minimum program donation will go to the Outreach360 general fund to be used for important projects. Each volunteer will receive a personal fundraising page on our web site; the team will also have its own page. Donations made on the individual pages will roll up to the team total; donations made on the team page will not roll back to the individual. Outreach360 will only be monitoring your fundraising progress at the team level; we will not be focused on individual pages.  Note: donors will only receive a tax deduction from Outreach360 if the check or credit card donation is made directly to Outreach360; another good reason to use the Outreach360 provided fundraising pages.

  • Donations:

    • ​The communities where you will be working are very poor. There is a list of many needed donations in our Volunteer Guide.  We ask that volunteers put their personal items in their carry-on, and reserve their checked luggage for donated items.  A great team building activity is to organize a donation drive for one or two specific items. Some suggested items include good quality, new or used shoes, peanut butter and jelly, school backpacks, baseball gloves, school logo t-shirts, Spanish children’s books, soap, and other health items. Note that the process of shipping items to the Dominican Republic is very expensive and often unreliable; donated items may need to be prioritized with excess items going to a local charity at home.

  • Volunteer Registrations:

    • ​Please have your team members sign up on your team page as soon as possible; the cut-off date for volunteer registration is 30 days prior to the trip. 30 days prior to the trip is considered a “frozen zone” – if a volunteer needs to cancel within this period of time, we will credit his/her program donation toward a future trip, but we request that there be no late substitutions.  It is important that we have at least 30 days to fully prepare for your trip, and that each volunteer has at least  30 days to also prepare.

  • Medical Precautions:

    • Please make sure to review the Medical Precautions section of the Volunteer Guide.

  • Pre-trip Communication:

    • ​We ask that you be the primary contact between Outreach360 and your team. This includes copying and forwarding any information/emails to faculty advisors or program coordinators that may not be registered through our website and are not going on the volunteer trip.

  • Specific Communication Issues:

    • ​Please make sure that your volunteers and their families are aware of the following items.

    • ​We will provide a phone for each volunteer to call home and communicate that you've arrived safely within your first 24 hours on-site, not necessarily the instant you arrive.  Beyond that, we ask that all phones (both Outreach360 and personal) be put away for the remainder of the week (phones will be available in the event of an emergency). Please make sure that family members don’t expect a daily phone call, and that they know the plan for the team’s return. Limited internet access will only be available for volunteers staying longer than one week.

    • Please make sure your team is aware of the Outreach360 dress code. ​

  • Pre-trip Orientation Guide:

    • ​Pre-Trip Orientation Guide – Outreach360 has developed a pre-trip curriculum that you and your team can use to prepare for your service experience. This is a five-week curriculum that provides a deep understanding of Outreach360’s mission and vision, the foundations of development work, and how volunteers help Outreach360 achieve our mission.

In-Country Expectations
  • Attitude:

    • Your contribution to helping ensure your team has a successful experience is critical.  We ask that you fully embrace the nature of these trips; traveling to developing countries is often an unpredictable experience in which some things will go great while others won't necessarily go to plan. Your team will look to you and in turn feed off your energy and reactions. If you're quick to show frustration and disappointment, your team will likely also adopt that attitude. We ask that you quickly share any concerns you have with the Outreach360 Leaders on-site so that we can work to address those concerns as best we can.

  • Leader vs. Chaperone:

    • ​We ask that you be an active leader on this trip and not just a chaperone. This means actively participating in all activities instead of observing or simply being available. They will appreciate your active support and guidance and together you can make a greater difference for our students. We ask that you please help to make sure your team is at meals on time, always ready for Outreach360 programming, respectful towards the other volunteers on-site, and is following all of the Outreach360 guidelines. We consider you an extension of the Outreach360 staff.

  • Obligations at Home:

    • ​We ask that you delegate any obligations you have back home during the time you are with us in order to ensure complete immersion in this volunteer experience. If there are commitments back home that can not be delegated that will require internet and/or phone access at specific times, please communicate those to us prior to the trip so we can help facilitate you with those commitments. Note: internet connection can be intermittent and at times will be inaccessible; that is beyond our control.

  • Other Teams:

    • ​There will likely be other teams volunteering at the same time as you.  A significant benefit of the trip is the opportunity to network with other groups and their leaders. We encourage your team to welcome other teams and to promote teamwork. We’ll help with some ice breakers and other activities. However, your team will be able to maintain its own identity by working together, eating together, and having your own reflection time.

Post-Trip Reflection
  • Post-Trip Re-entry:

    • Re-entry to home life can sometimes be difficult for volunteers, even after a one-week trip. We will provide a closing reflection the night prior to your team leaving to help your team members process the trip, but you might want to organize a meeting sometime after you get home to fully complete the trip.

  • Sharing with Others:

    • ​The people in your network (family, friends, classmates, church, coworkers, etc.) are interested in how your service-trip went. It’s great to schedule a post-trip presentation with them and share the incredible work Outreach360 volunteers are doing in the Dominican Republic and Nicaragua.

  • The Chain:

    • The Outreach360 volunteer program is built on volunteers joining us week after week, year after year. We encourage you to set up plans for your team to join us in the future and continue being important links in this movement for a transformed world.

  • On-Going Involvement:

    • ​Once your team has been with us and seen the continued need in the communities we serve, you might be looking for additional ways to stay involved from home. The biggest difference you can make stateside is supporting our educational programs financially. We encourage you to sign up to help sponsor our students through our monthly giving Touch the Future program. You can register here.